If something is not right with an order, we will work with you to resolve it. The terms below apply to purchases from S.J. Computers LLC.
Return window
Returns may be requested within 30 days of the delivery date. Items must be returned in their original condition and packaging, including all accessories, cables and documentation.
How to start a return
Email cs@sjcomputersmn.com or call 952 452 8884 with your order number and the reason for the return. We will issue return instructions and, where applicable, a return authorisation. Please do not ship anything back before contacting us.
Bulk and deployment orders
For large or custom-configured orders, contact your account contact directly. Returns on bulk deployments are handled case by case, since imaging, branding and configuration work may already have been carried out to your specification.
Refunds
Once a returned item is received and inspected we will confirm approval. Approved refunds are processed to the original payment method within 2 to 3 business days.
Restocking fee
A restocking fee may apply to items returned damaged, incomplete, misused, or outside the return or warranty period. Any applicable fee is deducted from the refund.
Return shipping
A prepaid return shipping label is provided for eligible returns and issued once the return is approved. Return shipping costs may be deducted from the refund where a return does not meet the eligibility requirements.
Warranty and technical support
Eligible products carry a 90-day technical warranty against hardware defects, and every customer receives free lifetime technical support. If an item arrives damaged, dead on arrival or develops a covered fault, contact cs@sjcomputersmn.com or 952 452 8884 and we will arrange a repair, replacement or refund under the warranty terms.